1. Customer has 14 day time to send back never used item and pay for delivery back.
  2. Item is send back only by the despatch service, not post.
  3. Item made as Custom Order can be only exchanged or repaired.
  4. Our shop has 90 days to review customer's claim and pay back money to the IBAN account.
  5. Item damaged or mechanically damaged will be not exchanged or repaid.
  6. Lingerie can't be claimed back but can be repaired and send back only.

Item must be send to the following address :

Pentagramshop Europe