Complaints

  1. Customer has 14 day time to send back never used item and pay for delivery back.
  2. Item is send back only by the despatch service, not post.
  3. Item made as Custom Order can be only exchanged or repaired.
  4. Our shop has 14 days to review customer's claim and 30 days to pay back money to the IBAN account.
  5. Item damaged or mechanically damaged will be not exchanged or repaid.
  6. Lingerie can't be claimed back but can be repaired and send back only.

Item must be send to the following address :

Pentagramshop Europe
Zaruskiego 27a m2
81-603 Gdynia
Poland